here are no hidden fee’s so if you are searching
for them in small print, just a head’s up.
Use of JmfHosting’s Service constitutes acceptance
and agreement to JmfHosting’s AUP (Acceptable Use
Policy) as well as JmfHosting’s TOS (Terms of Service).
From herewith in this TOS and AUP the usage of “us”,
“we”, “our”, “ours” shall constitute reference to
JmfHosting, the usage of “you”, “your”, “they”, “them”
shall refer to client / customer of JmfHosting.
Acceptance of Contractual Agreement
1. Client agrees that by placing an order either
by means of electronic ordering (web order form) or
submitting a written contract, and receipt of such
order by JmfHosting, that you are agreeing to our
TOS and AUP. No Modifications of said contract by
customer is allowed.
2. JmfHosting will provide, and Customer will
purchase and pay for, the Services, and service fees
specified in the Order for the applicable Service
Description. Customer acknowledges that the service,
and service fees have been communicated to the customer,
and that they are aware of all applicable charges
as per contract, AUP and TOS. Customer also understands
that any promotional offers unless specified in contractual
terms will not be applicable to their individual service.
3. In connection with any Hosting Services,
if Customer's actual bandwidth usage in any month
exceeds allotted amount, specified in Customer's
contract, Customer will pay JmfHosting any additional
fees as specified in the Service Description within
three (3) days of invoicing period. Any BW overage
bill not paid within three (3) days of invoicing
will be subject the server and services to suspension.
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What may not be hosted on
our network:
-Warez
-IRC
-Child pornography
-Copyrighted media, includes but not limited to:
Video, Music, TV, Radio
-Hacking tools / material
-Anything that may harm us, the server, or anyone
else (mentally, physically)
-Sites using high httpd, mysql, massive e-mail sending
or any other thing to make server overload
-Forum with using heavy database and large amount
members.
*We keep the right to remove or suspend account
which has one of above stuffs without any prior
notice.
We do not allow any kind of THREAT, ABUSIVE and BAD WORDS
on live chat with our sales or techs or on trouble
tickets.
*We keep the right to remove or suspend account
which has one of above stuffs without any prior
notice.
Resource Abuse Policy (RAP)
Any website on our shared servers that uses a high
amount of server resources (CPU, memory usage, and
network resources) will be given an option to pay
for a dedicated server. The abuse and misuse of
system resources is a serious problem, and JmfHosting
does not tolerate it. Accounts on a shared server
must be shared with other users, so we must limit
how much of the CPU and memory that can be used
by any one account.
In all fairness, we cannot allow one or two clients
to use all of the system resources on a shared machine
and have all other clients suffer because of it.
Excessive CPU & memory usage by one or more
clients causes extreme slowness in all areas: MySQL,
Email, HTTP and more. If the CPU & memory usage
by a few clients gets out of hand, all sites hosted
on the machine will return errors and not be accessible
in any way.
AVERAGE SERVER RESOURCE LIMITS
Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
100 emails per hour, per domain
There are special exceptions to these rules to be
determined at the time we discover abuse. There
are different combinations of usage that can create
problems and other special cases. At any given time
a server is unstable and an account is found to
be the cause, we reserve the right to suspend the
account to keep the server online and operating
normally. If the usage is an increasing trend, we
recommend the user invest in a dedicated server
so the website can grow at a normal rate without
restriction.
Network Uptime is the total time in a calendar month
that JmfHosting network is available through the Internet,
provided that Client has established connectivity.
JmfHosting takes responsibility for Network availability
within their network, however, we cannot be held liable
for upstream problems, outside of our network. Our
guarantee is that our Network will be available to
clients free of Network Outages, that render 100%
packet loss, 99% of each calendar month
Network Outages or Unscheduled Downtime is any unplanned
or unscheduled interruption in Service availability
during which Client is unable to access the services
as described in the section titled “Network Uptime”
above. A Network Outage is defined as a period in
which 100% packet loss to our network is experienced,
which is determined to have been caused by a problem
in JmfHosting’s Network as confirmed by JmfHosting.
Downtime or outages are measured as the total length
of time of the unplanned interruption in service availability
in a calendar month.
Scheduled Downtime is any JmfHosting scheduled interruption
of Services, for the purpose of network upgrades,
or replacement of any equipment in order to provide
for you better service. Scheduled downtime occurs
during notified downtime periods, with as much advance
warning as possible via e-mail with a minimum of 12-
24 hours notice.
· Performance Credit exclusions: The following are
excluded from the monthly calculation of Service Availability:
· Scheduled downtime · Problems outside of JmfHosting’s
network (upstream providers, or client’s inbound connection)
not effecting 100% loss to our network · Interruptions
or failure of individual service caused by client,
their employees, client’s customers, etc. to their
service. These include inaccurate configuration, 3rd
party software, client abuse or over utilization of
resources, hacked servers, attacks, exploits, server
hardware failures or other users on server to cause
the server to overload which may cause downtime. We
will do our best to remove such offenders immediately
Payment:
Establishment of this service is contingent upon receipt
of payment from Customer to JmfHosting. Subsequent
payments are due on the anniversary date of the month
for that month’s service, unless customer requests
all monthly payments to be consolidated to one specific
billing date. Any additional services relative to
a primary hosting account, will be prorated to the
primary hosting account’s monthly recurring billing
date, along the following guidelines of prorating
methodology: (total monthly fees/ 30) * number of
days to monthly recurring billing cycle. Any setup
fees will be charged full setup fee pricing, and are
applied at time of initial request of such services.
Payments and Fees:
Payment is due on the defined monthly recurring billing
date of each month. Credit cards that are declined
for any reason are subject to a $10.00 declination
fee. Service will be interrupted on accounts that
reach 10 days past due. Service interrupted for nonpayment
is subject to a $200.00 reconnect charge. Accounts
not paid by due date are subject to a $7.95 late fee.
Accounts that are not collectable by JmfHosting will
be turned over to an outside agency for collection.
If your account is turned over for collection, you
agree to pay the company a “Processing and Collection”
Fee of not less than Fifty ($50.00) nor more than
One Hundred, Fifty ($150.00)
Add Ons (extra Ram,
HDD, Uplink...etc) payment should be upon order,
we keep the right to remove part or disable the server
for unpaid add ons.
Delinquent Accounts:
JmfHosting may temporarily deny service or terminate
this Agreement upon failure of Customer to pay charges
when due. Such termination or denial will not relieve
Customer of responsibility for the payment of all
accrued service fees, or any collection fees.
Backup files:
JmfHosting offers daily backup but client is full
responsability about files and databases. We are not
responsability if we can have any issue abuot server
(hdd failure, fresh os installation and any other
unexpected issues)
Account Cancellation:
All requests for canceling any service / services
must be made in writing with at least 15 days notice
but not more than 30 days prior written via email
to billing@JmfHosting.biz Include your domain name,
last name on credit card in your email.
For Dedicated Servers : First
month payment (including Setup fee if there is) is
NON REFUNDABLE
Refunds and Disputes:
All payments to JmfHosting are nonrefundable. This
includes any setup fees and monthly fees regardless
of usage. All billing disputes must be reported within
30 days of the time the dispute occurred. Disputed
charges to your credit card issuer, also known as
charge backs, in JmfHosting’s discretion which is
valid, under the terms and conditions of our AUP,
and TOS, will result in service interruption, and
reconnection fees to restore the desired service.
30 Day money back Guarantee:
All shared hosting, reseller hosting, and windows
hosting plans come with a 30 day money back promise.
If for whatever reason we fail to satisfy your needs
and are within 30 days we will fully refund your money
all we ask is you give us a reason so this will help
us improve as a company. Dedicated Servers do not
fall under this policy due to the labor involved in
setting them up and also cost.
Refusal of Service :
We reserve the right to refuse, cancel, or suspend
service at our sole discretion.
Furthermore :
JmfHosting retains the right to change any or all
of the above Policies, Guidelines, and Disclaimers
without notification.
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